Refund policy

We want you to be happy with your order. If something isn't right, we'll make it right.

30-day returns

You can return most items within 30 days of delivery for a refund. Items must be unused, unwashed and in their original packaging. To start a return, contact us through our contact page with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

For change-of-mind returns, return shipping is paid by the customer. For hygiene reasons, swim goggles and sauna wear can only be returned unopened.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. You won't need to pay for return shipping.

Lost or late orders

If your tracking shows no movement for 30 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund.

Cancellations

You can cancel for a full refund any time before your order ships. Once it has shipped, the return policy above applies.

Refunds

Once your return is received and checked, or your claim is approved, we'll refund the original payment method within 5–10 business days. Your bank or PayPal may take a few extra days to show it. Original shipping charges are refunded only when the item was damaged, defective or wrong.